Policies

At stitched & co, we prioritize customer satisfaction and aim to provide a seamless shopping experience. This document outlines our policies regarding shipping, refunds, and returns, ensuring clarity and transparency for our valued customers.

Shipping Policy

As most orders are made to order, we only offer one shipping option at this time. Once processed, shipping typically takes 5 to 7 business days.

Shipping costs are calculated at checkout based on the weight of the items and the destination. We currently ship to all 50 states in the United States. Customers are encouraged to provide accurate shipping information to avoid delays.

Refund Policy

We stand behind the quality of our embroidered clothing. If a product is found to be defective or not as described, customers may request a refund within 30 days of receiving their order. Refunds will be issued to the original payment method once the returned item is received and inspected. Please note that shipping costs are non-refundable.

To initiate a refund, customers must contact us through our online form with their order number and a description of the issue. We will provide instructions on how to return the item.

Return Policy

Our return policy allows customers to return items within 30 days of purchase for a full refund or exchange. To be eligible for a return, items must be unworn, unwashed, and in their original packaging with all tags attached. Custom or personalized items are not eligible for return unless they are defective.

Customers are responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping service to ensure the returned item is received.

In summary, our policies on shipping, refunds, and returns are designed to provide a fair and efficient process for our customers. We encourage open communication and are committed to resolving any issues that may arise during the shopping experience.