STITCHED & CO. / THE DETAILS
SHIPPING & RETURNS.
Everything you need to know about getting your order, and what happens if something isn't quite right.
READY TO SHIP
1–3 DAYS
Business days for processing
MADE TO ORDER
5–7 DAYS
Business days for processing
Processing times exclude weekends, holidays, and shipping transit time.
01 / ORDER PROCESSING
A LITTLE CARE TAKES TIME.
Every Stitched & Co. piece is prepared with attention to detail. Some are ready to go, while others are embroidered just for you.
Ready-to-Ship Items
Finished, in-stock items are typically processed within 1–3 business days after your order is placed.
Made-to-Order & Personalized Items
Items requiring embroidery or personalization are typically processed within 5–7 business days.
Processing times exclude weekends, holidays, and shipping transit time. Orders containing both ready-to-ship and made-to-order items may ship together according to the longer processing timeline.
During busy periods, processing may take longer. We'll do our best to communicate any significant delays.
02 / SHIPPING & DELIVERY
ON ITS WAY TO YOU.
Once your order ships, you'll receive a shipping confirmation email with tracking information when available.
Shipping costs and available delivery options are displayed at checkout.
Please keep in mind that delivery estimates are separate from our processing times. Carrier delays, weather conditions, and other circumstances outside our control may affect delivery.
Please double-check your shipping address before completing your purchase. If you notice an error, contact us as soon as possible. Address changes cannot be guaranteed once an order has been processed or shipped.
03 / RETURNS & EXCHANGES
LET'S MAKE IT RIGHT.
We hope you love your Stitched & Co. purchase. If something isn't quite right, eligible standard items may be returned within 14 days of delivery.
To qualify for a standard return, items must be unworn, unwashed, unused, and in their original condition, with any original tags attached.
To request a return, contact us through our Contact Us page within 14 days of receiving your order. Please include your order number and the item you'd like to return.
Once your request has been reviewed, we'll provide return instructions. Please do not send items back before receiving return instructions.
Return Shipping
Customers are responsible for return shipping costs for standard returns. We recommend using a trackable shipping method.
Refunds
Once your return is received and inspected, we'll notify you of the outcome. Approved refunds will be issued to your original payment method. Original shipping charges are nonrefundable for standard returns, except where required by law.
Exchanges
If you'd like a different size, color, or style, please contact us to discuss availability. Exchanges are subject to inventory and approval.
04 / PERSONALIZED ORDERS
MADE JUST FOR YOU.
Personalized pieces are created specifically for you, making each one a little more meaningful.
Because of their custom nature, personalized items are final sale and cannot be returned or exchanged for a change of mind, sizing preference, or customization details submitted incorrectly by the customer.
Please double-check all names, initials, dates, spelling, and other personalization details before placing your order.
If your personalized item arrives defective or contains an error made by Stitched & Co., please contact us so we can make it right.
These conditions do not limit any rights you may have under applicable law.
05 / DAMAGED OR INCORRECT ORDERS
SOMETHING NOT RIGHT?
Every order matters to us.
If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.
Include your order number, a brief description of the issue, and clear photographs when possible.
We'll review the situation and work with you on an appropriate solution, which may include a replacement, correction, or refund.
For confirmed errors or defects attributable to Stitched & Co., we will cover any required return shipping.
STILL HAVE QUESTIONS?
We're here to help.
Whether you're checking on an order or have a question about a personalized piece, we'd love to hear from you.